Case Studies

CASE STUDY: GALA LEISURE LTD

CASE STUDY: QD GROUP

NEAL is the best.
It protects both the employee and the business due to its unquestionable reliability.

Kevin WillisRisk Manager - Gala Leisure Ltd

When there have been occasions for the need of external involvement, the Police have always been grateful to receive a NEAL recorded copy of our interviews.

Karen BurchellAssistant HR Manager - QD Group


Gala Bingo Logo

 

THE CHALLENGE:

Gala Bingo has 132 bingo halls across the UK providing employment for over 4,000 people. As with all organisations where employee numbers are high, there are times when internal policy is breached.
It’s how the business deals with these unfortunate instances that ensures that it remains an ethical and responsible company. Which is exactly what Gala Bingo has achieved.

THE OUTCOME:

Kevin Willis, Gala Bingo’s Risk Manager, is delighted with the NEAL recorders that were purchased in 2012.

Kevin explains how the recorders help him in his loss prevention role;

“We have 132 sites across the UK employing a huge amount of people, there are of course times when there are going to be issues. However it’s our approach in how we handle these that ensures openness and fairness for the employees and the organisation.”

So how do employees feel about being recorded? Kevin tells us;

“I have conducted hundreds of interviews and I haven’t once had an issue with an employee not wanting the session to be recorded by a NEAL recorder. We always explain to the employee that the interview will be recorded and provide the details to our internal interview process before embarking on the session. Not one employee has refused to progress.
Both parties see the value in the NEAL recorder, as it assists in the fairness of the “internal process of investigations.”

Kevin goes on to explain why a NEAL recorder and not another type of recording solution;

“A note taker or standard piece of recording equipment wouldn’t be as reliable as the interview recorders that we use - simply due to their limitations.
If we have had instances where we have had to go external, the Police fully accept our evidence. This is due to NEAL being known for its quality and reliability.
The main advantage is that the recorder protects both the business and the employee as it records verbatim, which a note taker couldn’t do. This, alongside the simultaneous recording feature, means that each party can have a copy of the recording so that there is no doubt as to what has been said.”

When asked why specifically a NEAL recorder, Kevin simply stated;

“NEAL is the best. It protects both the employee and the business due to its unquestionable reliability.


QD stores Logo

 

THE CHALLENGE:

QD Group are a discount retailer with over 45 sites across the UK, employing around 1200 staff.
The HR team work hard to resolve any issues that may rise across the group. This can involve interviews with employees relating to a range of common HR issues. Like any large organisation, HR cases can be frequent. QD Group have around one a week which can involve multiple interviews.
The NEAL recorder has become an important asset to the team, saving time and providing reliable recordings to be used as evidence in more serious cases that involve the Police.

THE OUTCOME:

As Assistant HR Manager, Karen Burchell, utilises the NEAL recorder a number of times a week.

Karen explains how they utilise the recorders;

“All of our HR interviews are recorded. The stores deal with minor offences and/or disciplinaries themselves in which case they have a note taker.
But we use the recorder for any escalated issues such as grievance meetings, investigations and matters relating to a disciplinary or appeal meeting.
We record these interviews as it’s an accurate record of the meeting which cannot be disputed at a later date by the parties involved.”

So how do employees feel about being recorded? Karen tells us;

“We have always explained to the colleague the reason behind recording the interviews. On occasion when there is some nervousness it’s around having their voice recorded! But on a whole they see the benefit behind it.
On the rare occasions we’ve had them in our meetings, we haven’t come across any objections from union representatives.”

Karen goes onto explain the benefits to having a NEAL recorder;

“The benefit is that there is an accurate record of the meeting which can be forwarded to all relevant parties if required.
When formulating reports you are able to transcribe quotations and a recording emphasises the manner in which things are said.
The additional benefit is that you are able to email encrypted interviews which saves us time.”

When the police have become involved there is additional benefits as Karen explains;

“When there have been occasions for the need of external involvement, the Police have always been grateful to receive a NEAL recorded copy of our interviews.
We support the use of the simultaneous recordings and PACE guidelines as it allows the business to keep it’s own record and be able to supply the police with a reliable recording.”